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YOU CAN CHECK THE STATUS OF YOUR ORDER AND TRACK THE SHIPMENT AT ANY TIME FROM YOUR ACCOUNT BY CLICKING ON THE LINK IN THE SHIPMENT CONFIRMATION EMAIL OR IN THE “TRACK ORDER” SECTION IN THE BANNER LOCATED AT THE BOTTOM OF THE BIONDOCENERE WEBSITE PAGE. COM.
ALL ORDERS PLACED ON BIONDOCENERE.COM ARE SENT WITH AN ICONIC GIFT PACKAGING ENCLOSED IN A NEUTRAL CARDBOARD BOX.
BIONDOCENERE.COM OFFERS DIFFERENT DELIVERY METHODS:
- EXPRESS SHIPPING: 1 TO 3 WORKING DAYS - FREE
- DELIVERY TO A BIONDOCENERE BOUTIQUE - FREE
DHL IS OUR MAIN COURIER. YOU WILL RECEIVE AN EMAIL WITH YOUR TRACKING NUMBER AS SOON AS YOUR ORDER HAS BEEN SHIPPED.
FOR SECURITY REASONS, THE ORDER WILL BE DELIVERED WITH A MANDATORY SIGNATURE. THE COURIER WILL MAKE THREE DELIVERY ATTEMPTS. AFTER THE THIRD ATTEMPT, THE PACKAGE WILL BE RETURNED TO OUR WAREHOUSE.
PLEASE NOTE THAT THE PRODUCTS IN THE ORDER CAN BE SHIPPED SEPARATELY WITHOUT ADDITIONAL COST. IN THIS CASE, YOU WILL RECEIVE A CONFIRMATION EMAIL AS SOON AS EACH PACKAGE HAS BEEN SHIPPED WITH A SPECIAL TRACKING NUMBER. FOR ANY FURTHER QUESTIONS, PLEASE CONTACT OUR CUSTOMER SERVICE.
UPON DELIVERY, MAKE SURE THE PACKAGE IS NOT DAMAGED IN ANY WAY. ANY EXTERNAL DAMAGE MUST BE IMMEDIATELY REPORTED IN WRITING ON THE COURIER'S DELIVERY DOCUMENTS, UNDER YOUR SIGNATURE, INDICATING THE CONDITION OF THE PACKAGE (DAMAGED PACKAGE, OPEN BOX, ETC.).
PLEASE REMEMBER THAT ONCE YOUR ORDER HAS BEEN CONFIRMED, IT WILL NO LONGER BE POSSIBLE TO CHANGE THE DELIVERY ADDRESS. IN FACT, SINCE ALL ORDERS ARE PROCESSED AUTOMATICALLY, WE ARE UNABLE TO CHANGE SHIPPING AND DELIVERY TIMES.
DELIVERIES ARE MADE FROM MONDAY TO FRIDAY, EXCLUDING HOLIDAYS.
DHL OFFERS A DELIVERY RESCHEDULING SERVICE.
UPS IS OUR CARRIER FOR CASH ON DELIVERY ORDERS.
COLLECT IN BOUTIQUE:
BIONDOCENERE OFFERS YOU THE POSSIBILITY OF COLLECTING THE ORDER YOU PLACED ONLINE IN A BOUTIQUE.
AT THE CHECKOUT STAGE, SELECT “COLLECT IN BOUTIQUE” AND SELECT THE BOUTIQUE WHERE YOU WOULD LIKE THE ORDER TO BE DELIVERED.
YOU WILL RECEIVE AN EMAIL AS SOON AS YOUR ORDER IS READY FOR COLLECTION IN THE BOUTIQUE.
TO COLLECT YOUR ORDER, REMEMBER TO BRING WITH YOU:
- A VALID IDENTITY DOCUMENT
- DELIVERY CONFIRMATION EMAIL (IN PAPER OR ON A MOBILE DEVICE).
IF YOU DELEGATE THE COLLECTION OF YOUR ORDER TO A THIRD PARTY, THE PERSON COLLECTING THE ORDER MUST PRESENT:
- A COPY OF YOUR VALID IDENTITY DOCUMENT
- A VALID IDENTITY DOCUMENT OF THE PERSON COLLECTING THE GOODS
- DELIVERY CONFIRMATION EMAIL (IN PAPER OR ON A MOBILE DEVICE)
- A LETTER OF AUTHORIZATION
YOUR ORDER WILL BE AVAILABLE FOR COLLECTION IN BOUTIQUE FOR 15 DAYS. AFTER THIS TIME, THE ORDER WILL BE RETURNED TO OUR OFFICES AND WE WILL PROCEED WITH THE REFUND.
YOU HAVE THE OPTION TO RETURN AN ONLINE PURCHASE WITHIN 30 DAYS FROM THE DATE OF DELIVERY OR COLLECTION. RETURNS ARE FREE AND OUR ORDERS ARE ACCOMPANIED BY A PREPAID RETURN LABEL.
PLEASE NOTE THAT BIONDOCENERE IS NOT RESPONSIBLE FOR GOODS RETURNED THROUGH AN ALTERNATIVE COURIER SERVICE. WE RECOMMEND USING THE PREPAID RETURN LABEL.
ALL RETURNS MUST BE SENT TO THE COUNTRY/GEOGRAPHICAL AREA OF PURCHASE.
FOR MORE INFORMATION ON OUR RETURN POLICY AND THE PRODUCTS YOU CAN RETURN, PLEASE CONSULT OUR RETURN POLICY.
TO MAKE A RETURN, PROCEED AS FOLLOWS:
1. FILL IN THE ONLINE RETURN FORM BY CLICKING ON "RETURN YOUR ORDER" IN THE BANNER AT THE BOTTOM OF THE BIONDOCENERE.COM WEBSITE PAGE. AFTER SENDING YOUR REQUEST, WE INVITE YOU TO RETURN THE ORDER WITHIN 14 DAYS.
2.MAKE SURE THAT THE PRODUCTS YOU ARE RETURNING ARE RETURNED UNWORN, IN THEIR ORIGINAL CONDITION AND WITH ALL TAGS ATTACHED, INCLUDING THE GIFT BOX.
3.PLACE THE PRODUCTS IN THE ORIGINAL BOX AND PACKAGING IN WHICH THEY WERE DELIVERED TO YOU, AND ADHERE THE RETURN LABEL YOU RECEIVED WITH THE PRODUCTS YOU ORDERED SO AS TO COVER THE ORIGINAL DELIVERY LABEL. IF YOU HAVE LOST THE PRE-PRINTED RETURN LABEL, CONTACT OUR CUSTOMER SERVICE TO RECEIVE A NEW LABEL.
4. CONTACT DHL TO ARRANGE COLLECTION OF YOUR RETURN, OR DELIVER IT TO A DHL COLLECTION POINT. WHEN SCHEDULING COLLECTION, YOU WILL BE ASKED FOR THE WAYBILL NUMBER ON THE RETURN LABEL.
FOR MORE INFORMATION ABOUT THE COURIER OR THE LIST OF COLLECTION POINTS, CONTACT OUR CUSTOMER SERVICE, OR VISIT THE DHL WEBSITE.
IF YOU WISH TO RETURN YOUR ORDER TO ONE OF OUR BOUTIQUES, YOU WILL FIND A LIST OF OUR BOUTIQUES ON BIONDOCENERE.COM.
RETURNS ARE NOT ACCEPTED IN DEPARTMENT STORES, SHOPPING CENTERS OR OUTLET BOUTIQUES.
YOU CAN CHECK THE STATUS OF YOUR RETURNS IN YOUR ACCOUNT.
PLACE AN ORDER ON BIONDOCENERE.COM
TO MAKE PURCHASES ON BIONDOCENERE.COM, WE INVITE YOU TO:
1. CONSULT OUR PRODUCT CATALOGUE
USE OUR NAVIGATION MENU TO DISCOVER A PRODUCT CATEGORY OR OUR SPECIAL SELECTIONS. IF YOU ARE LOOKING FOR A PARTICULAR PRODUCT, YOU CAN USE OUR INTERNAL SEARCH ENGINE OR OUR FILTERS.
2. GET DETAILED INFORMATION ABOUT A PRODUCT
FOR EACH PRODUCT, YOU WILL FIND A PRODUCT PAGE THAT OFFERS THE AVAILABLE SIZES AND COLORS, AS WELL AS DETAILED DESCRIPTION AND COMPOSITION. CLICK ON THE PRODUCT IMAGE TO ENLARGE IT.
ALL PRODUCT PAGES SPECIFY AN ESTIMATED DELIVERY DATE, OR SHIP DATE, FOR PRE-ORDERS SO YOU CAN PREDICT WHEN YOU WILL RECEIVE YOUR ORDER.
3. PROCEED TO PURCHASE
- ON THE PRODUCT PAGE, CHOOSE THE COLOR AND SIZE YOU WANT
- ADD THE PRODUCT TO THE CART BY CLICKING ON “ADD TO CART” OR “PRE-ORDER”
- ONCE YOU HAVE COMPLETED YOUR SHOPPING, CLICK ON “CART”
- ON THE CART PAGE, AND BEFORE PROCEEDING WITH THE PAYMENT, WE INVITE YOU TO ENTER YOUR EMAIL ADDRESS TO CREATE OR CONNECT TO YOUR ACCOUNT. THIS WILL ALLOW YOU TO ADD THE ORDER TO YOUR PURCHASE HISTORY AND TO BE ABLE TO TRACK IT EASILY
- THEN CHOOSE THE DELIVERY METHOD. BASED ON YOUR CHOICE, YOU WILL BE NOTIFIED OF A PRECISE DELIVERY DATE. THEN ENTER THE DELIVERY ADDRESS
- CHOOSE WHETHER OR NOT TO CHECK THE GIFT OPTION AND THEN THE PAYMENT INFORMATION ON THE FOLLOWING PAGE
- MAKE SURE YOU HAVE ENTERED THE INFORMATION CORRECTLY, THEN CLICK ON THE “BUY” BUTTON. SHORTLY THEN YOU WILL RECEIVE A CONFIRMATION EMAIL CONTAINING ALL THE DETAILS OF YOUR ORDER. ONCE YOUR ORDER HAS BEEN SHIPPED, YOU WILL RECEIVE A SECOND EMAIL WITH A TRACKING NUMBER TO MONITOR THE DELIVERY STATUS OF YOUR PACKAGE. IN THE CASE OF DELIVERY IN A BOUTIQUE, YOU WILL RECEIVE AN EMAIL NOTIFYING YOU OF THE AVAILABILITY OF YOUR ORDER.
IF YOU NEED MORE INFORMATION ABOUT OUR PRODUCTS, OR ASSISTANCE IN PLACING AN ORDER, OR IF YOU WOULD LIKE ANSWERS TO ANY QUESTIONS, PLEASE CONTACT OUR CUSTOMER SERVICE.
ALL ORDERS PLACED ON BIONDOCENERE.COM ARE SENT WITH AN ICONIC GIFT PACKAGING ENCLOSED IN A NEUTRAL CARDBOARD BOX.
BIONDOCENERE.COM OFFERS DIFFERENT DELIVERY METHODS:
- EXPRESS SHIPPING: 1 TO 3 WORKING DAYS - FREE
- DELIVERY TO A BIONDOCENERE BOUTIQUE - FREE
EXPRESS DELIVERY :
DHL IS OUR MAIN COURIER. YOU WILL RECEIVE AN EMAIL WITH YOUR TRACKING NUMBER AS SOON AS YOUR ORDER HAS BEEN SHIPPED.
FOR SECURITY REASONS, THE ORDER WILL BE DELIVERED WITH A MANDATORY SIGNATURE. THE COURIER WILL MAKE THREE DELIVERY ATTEMPTS. AFTER THE THIRD ATTEMPT, THE PACKAGE WILL BE RETURNED TO OUR WAREHOUSE.
PLEASE NOTE THAT THE PRODUCTS IN THE ORDER CAN BE SHIPPED SEPARATELY WITHOUT ADDITIONAL COST. IN THIS CASE, YOU WILL RECEIVE A CONFIRMATION EMAIL AS SOON AS EACH PACKAGE HAS BEEN SHIPPED WITH A SPECIAL TRACKING NUMBER. FOR ANY FURTHER QUESTIONS, PLEASE CONTACT OUR CUSTOMER SERVICE.
UPON DELIVERY, MAKE SURE THE PACKAGE IS NOT DAMAGED IN ANY WAY. ANY EXTERNAL DAMAGE MUST BE IMMEDIATELY REPORTED IN WRITING ON THE COURIER'S DELIVERY DOCUMENTS, UNDER YOUR SIGNATURE, INDICATING THE CONDITION OF THE PACKAGE (DAMAGED PACKAGE, OPEN BOX, ETC.).
PLEASE REMEMBER THAT ONCE YOUR ORDER HAS BEEN CONFIRMED, IT WILL NO LONGER BE POSSIBLE TO CHANGE THE DELIVERY ADDRESS. IN FACT, SINCE ALL ORDERS ARE PROCESSED AUTOMATICALLY, WE ARE UNABLE TO CHANGE SHIPPING AND DELIVERY TIMES.
DELIVERIES ARE MADE FROM MONDAY TO FRIDAY, EXCLUDING HOLIDAYS.
DHL OFFERS A DELIVERY RESCHEDULING SERVICE.
UPS IS OUR CARRIER FOR CASH ON DELIVERY ORDERS.
COLLECT IN BOUTIQUE:
BIONDOCENERE OFFERS YOU THE POSSIBILITY OF COLLECTING THE ORDER YOU PLACED ONLINE IN A BOUTIQUE.
AT THE CHECKOUT STAGE, SELECT “COLLECT IN BOUTIQUE” AND SELECT THE BOUTIQUE WHERE YOU WOULD LIKE THE ORDER TO BE DELIVERED.
YOU WILL RECEIVE AN EMAIL AS SOON AS YOUR ORDER IS READY FOR COLLECTION IN THE BOUTIQUE.
TO COLLECT YOUR ORDER, REMEMBER TO BRING WITH YOU:
- A VALID IDENTITY DOCUMENT
- DELIVERY CONFIRMATION EMAIL (IN PAPER OR ON A MOBILE DEVICE).
IF YOU DELEGATE THE COLLECTION OF YOUR ORDER TO A THIRD PARTY, THE PERSON COLLECTING THE ORDER MUST PRESENT:
- A COPY OF YOUR VALID IDENTITY DOCUMENT
- A VALID IDENTITY DOCUMENT OF THE PERSON COLLECTING THE GOODS
- DELIVERY CONFIRMATION EMAIL (IN PAPER OR ON A MOBILE DEVICE)
- A LETTER OF AUTHORIZATION
YOUR ORDER WILL BE AVAILABLE FOR COLLECTION IN BOUTIQUE FOR 15 DAYS. AFTER THIS TIME, THE ORDER WILL BE RETURNED TO OUR OFFICES AND WE WILL PROCEED WITH THE REFUND.
ONCE THE ORDER IS CONFIRMED, PREPARATION TAKES PLACE WITHIN 24 HOURS (EXCLUDING SUNDAYS AND HOLIDAYS).
TO OFFER YOU A PERFECT BIONDOCENERE EXPERIENCE, WE PREPARE YOUR PRODUCTS WITH THE MAXIMUM CARE, IN A SAFE AND NEUTRAL PACKAGING (WITHOUT BIONDOCENERE LOGO). SO, WHEN YOU OPEN THE PACKAGE YOU WILL FIND YOUR PRODUCTS CAREFULLY PACKAGED AND ACCOMPANIED BY A GIFT CARD AND A SHOPPING BAG, IF YOU HAVE SELECTED THE GIFT OPTION.
YOU WILL ALSO FIND, IF NECESSARY, THE INSTRUCTIONS FOR MAKING THE RETURN.
THE INVOICE WILL NOT BE INCLUDED IN THE PACKAGE, BUT WILL BE SENT DIRECTLY BY EMAIL TO THE PERSON WHO PLACED THE ORDER.
BIONDOCENERE.COM ACCEPTS THE FOLLOWING PAYMENT METHODS FOR PRE-ORDERS:
CREDIT CARDS: VISA, MASTERCARD, AMERICAN EXPRESS
THE TOTAL AMOUNT WILL BE CHARGED TO YOUR CREDIT CARD UPON SHIPMENT OR ARRIVAL IN STORE OF THE ORDER.
BIONDOCENERE.COM OFFERS A QUICK CHECKOUT OPTION THAT ALLOWS YOU TO SAVE YOUR CREDIT CARD INFORMATION SO YOU DO NOT HAVE TO RE-ENTER IT FOR FUTURE PURCHASES.
PLEASE NOTE THAT APPLE PAY, PAYPAL, KLARNA AND CASH ON DELIVERY ARE NOT AVAILABLE FOR PRE-ORDERS.
DHL IS OUR MAIN COURIER.
UPS IS OUR COURIER FOR CASH ON DELIVERY ORDERS.
YOU CAN CHECK THE STATUS OF YOUR ORDER AND TRACK THE SHIPMENT AT ANY TIME FROM YOUR ACCOUNT BY CLICKING ON THE LINK IN THE SHIPMENT CONFIRMATION EMAIL OR IN THE “TRACK ORDER” SECTION IN THE BANNER LOCATED AT THE BOTTOM OF THE BIONDOCENERE.COM WEBSITE PAGE.
WE ARE CURRENTLY UNABLE TO SHIP ORDERS TO PO BOXES AND PO REPRESENTATIVES. ORDERS PLACED TO THESE TYPES OF ADDRESSES WILL BE CANCELLED.
THE DELIVERY ADDRESS OF THE ORDER MUST CORRESPOND TO THE COUNTRY/GEOGRAPHICAL AREA IN WHICH THE ORDER IS PLACED.
IF YOU WOULD LIKE YOUR ORDER TO BE SHIPPED TO A DIFFERENT COUNTRY, YOU CAN MAKE THE CHANGE BY CLICKING "SHIP TO" AT THE BOTTOM OF THIS PAGE BEFORE PLACING YOUR ORDER.
CHANGING THE SHIPPING COUNTRY/GEOGRAPHICAL AREA WILL RESULT IN THE REMOVAL OF PRODUCTS FROM YOUR CART.
BIONDOCENERE.COM ACCEPTS THE FOLLOWING PAYMENT METHODS:
CREDIT CARDS:
VISA, MASTERCARD, AMERICAN EXPRESS THE TOTAL AMOUNT WILL BE CHARGED TO YOUR CARD WHEN YOUR ORDER IS SHIPPED, OR WHEN IT ARRIVES IN BOUTIQUE. BIONDOCENERE.COM OFFERS A QUICK CHECKOUT OPTION THAT ALLOWS YOU TO SAVE YOUR CREDIT CARD DETAILS SO YOU DO NOT HAVE TO RE-ENTER THEM FOR FUTURE PURCHASES.
APPLE PAY IS NOT AVAILABLE FOR PRE-ORDERS.
PAYPAL:
EASILY MAKE YOUR PURCHASES ONLINE WITHOUT HAVING TO ENTER YOUR CREDIT CARD DETAILS ON THE SITE. THE CHARGING WILL BE MADE TO YOUR ACCOUNT ONCE THE ORDER IS COMPLETED.
TO CREATE A NEW PAYPAL ACCOUNT, VISIT PAYPAL.COM.
NOT AVAILABLE FOR PRE-ORDERS.
SHOP PAY:
Complete your purchases in just a few clicks with Shop Pay! We save your payment and shipping information securely, so you don't have to enter them every time.
CASH ON DELIVERY:
MAXIMUM AMOUNT PAYABLE WITH THIS OPTION: €950
ON BIONDOCENERE.COM, EVERY PURCHASE IS MADE WITH MAXIMUM SECURITY THANKS TO THE USE OF VERISIGN AND ATW CERTIFIED SERVERS AND ENCRYPTION SERVICES (SSL). WE USE ONLY SECURE CONNECTIONS, AS DEMONSTRATED BY THE “HTTPS” URL PREFIX AND THE PADLOCK SYMBOL THAT APPEARS IN THE BROWSER ADDRESS BAR.
TO MAKE YOUR PURCHASES WITH A CREDIT CARD IN COMPLETE SECURITY, FOR EACH ORDER YOU WILL BE ASKED TO ENTER THE CVV CODE. OUR PAYMENTS TEAM MAY CARRY OUT ANTI-FRAUD CHECKS BEFORE APPROVING A TRANSACTION AND, FOR GREATER SECURITY, MAY CONTACT YOU FOR FURTHER DETAILS BEFORE CONFIRMING THE ORDER.
BIONDOCENERE.COM ACCEPTS THE FOLLOWING PAYMENT METHODS FOR PRE-ORDERS:
CREDIT CARDS:
VISA, MASTERCARD, AMERICAN EXPRESS
THE TOTAL AMOUNT WILL BE CHARGED TO YOUR CREDIT CARD UPON SHIPMENT OR ARRIVAL IN STORE OF THE ORDER.
BIONDOCENERE.COM OFFERS A QUICK CHECKOUT OPTION THAT ALLOWS YOU TO SAVE YOUR CREDIT CARD INFORMATION SO YOU DO NOT HAVE TO RE-ENTER IT FOR FUTURE PURCHASES.
PLEASE NOTE THAT APPLE PAY, PAYPAL, KLARNA AND CASH ON DELIVERY ARE NOT AVAILABLE FOR PRE-ORDERS.
BEFORE PROCEEDING TO PAYMENT OF THE ORDER, MAKE SURE IN ADVANCE THAT:
THE CARD AND BILLING DATA ENTERED ARE CORRECT: THAT THE 16-DIGIT CODE IS CORRECT AND THAT YOU HAVE SELECTED THE RIGHT CARD TYPE
- THE 3 OR 4 DIGIT SECURITY CODE IS CORRECT - YOUR CARD, OR THE PAYMENT METHOD SELECTED, IS ALWAYS ACTIVE AND HAS NOT EXPIRED
- YOU HAVE THE NECESSARY FUNDS FOR THE PURCHASE AMOUNT
- THE SECURITY BLOCK PARAMETER HAS NOT BEEN TEMPORARILY DEACTIVATED BY THE CREDIT COMPANY BECAUSE THE BILLING IS FROM ABROAD
- FOR SECURITY REASONS, OUR WEBSITE ALLOWS THREE PURCHASE ATTEMPTS WITH THE SAME CARD. IF THE PURCHASE IS UNSUCCESSFUL, WE RECOMMEND USING A NEW CREDIT CARD OR TRYING AGAIN WITHIN 24 HOURS.
IF YOU HAVE REGISTERED YOUR PAYMENT DETAILS, WE STILL RECOMMEND THAT YOU PERFORM THE FOLLOWING ACTIONS:
- CHECK THAT THE BILLING ADDRESS CORRESPONDS TO THE CARD OR PAYMENT METHOD USED
- YOU CAN UPDATE THIS DATA DIRECTLY IN THE 'MY ACCOUNT' SECTION, OR ADD A NEW CARD AT THE TIME OF CHECKOUT
THE ORDER AMOUNT WILL BE CHARGED AT DIFFERENT TIMES, DEPENDING ON THE PAYMENT METHOD USED:
- CREDIT CARD:
AS SOON AS THE ORDER IS COMPLETED, THE PAYMENT AUTHORISATION WILL BE AUTOMATICALLY REQUESTED IN ORDER TO VERIFY THE VALIDITY OF THE CREDIT CARD AND THE AVAILABILITY OF THE AMOUNT. THE CARD WILL NOT BE CHARGED AT THIS TIME: THE ACTUAL PAYMENT WILL BE COMPLETED WHEN THE ORDER IS SHIPPED.
IF YOU CHOOSE THE "COLLECT IN BOUTIQUE" OPTION, YOU WILL BE CHARGED WHEN THE ORDER IS AVAILABLE IN THE CHOSEN BOUTIQUE.
BIONDOCENERE.COM ISSUES AN INVOICE FOR EVERY ORDER PLACED. ONCE THE ORDER HAS BEEN SHIPPED, OR IS AVAILABLE IN THE BOUTIQUE, YOU WILL BE ABLE TO DOWNLOAD THIS DOCUMENT DIRECTLY FROM THE ORDER SHIPPING CONFIRMATION EMAIL, ON YOUR BIONDOCENERE.COM ACCOUNT.
ONCE THE ORDER HAS BEEN CONFIRMED, IT WILL NO LONGER BE POSSIBLE TO MODIFY THE INFORMATION ENTERED. IF YOU WOULD LIKE TO RECEIVE A COPY OF THE INVOICE, WE INVITE YOU TO CONTACT OUR CUSTOMER SERVICE, OR TO LOG IN TO YOUR BIONDOCENERE.COM ACCOUNT.
THE PAYMENT SYSTEMS DIRECTIVE #2 (PSD2) IS A EUROPEAN REGULATION APPLIED TO ALL ONLINE PAYMENTS MADE BY CREDIT CARD (AMEX, VISA, MASTERCARD) IN THE EUROPEAN ECONOMIC AREA (EEA), WHEN BOTH THE PURCHASER AND THE CUSTOMER'S BANK (CREDIT CARD ISSUING BANK) ARE BASED IN THE EEA.
STARTING SEPTEMBER 14, 2019, CUSTOMERS PLACING ORDERS ON BIONDOCENERE.COM MAY BE ASKED TO ENTER A CODE OR PASSWORD PROVIDED BY THEIR BANK AT THE COMPLETION OF CHECKOUT.
THIS NEW SYSTEM ALLOWS TO STRENGTHEN THE SECURITY OF ONLINE PAYMENTS.
YOU HAVE THE OPTION TO RETURN AN ONLINE PURCHASE WITHIN 30 DAYS FROM THE DATE OF DELIVERY OR COLLECTION. RETURNS ARE FREE AND OUR ORDERS ARE ACCOMPANIED BY A PREPAID RETURN LABEL. BIONDOCENERE IS NOT RESPONSIBLE FOR GOODS RETURNED THROUGH AN ALTERNATIVE COURIER SERVICE. WE RECOMMEND USING THE PREPAID RETURN LABEL.
RETURN LABELS PROVIDED BY BIONDOCENERE ARE FREE.
TO REQUEST A PRODUCT EXCHANGE, PLEASE CONTACT CUSTOMER SERVICE.